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Refund Policy

The only purchases available on this site currently are for student accommodation and associated charges. These fees and charges may also be paid by direct deposit to the Cromwell College bank account or by cheque posted to the Cromwell College postal address.  

Accommodation contracts once agreed and processed are for the full 35 week university year, and are not refundable other than in exceptional circumstances or where a replacement student has been found. Applications for refund must be made in writing to the Principal, setting out the exceptional circumstances claimed. We will consider all applications for a refund on a case-by-case basis and our decision on each case will be final.

If a refund is approved and the original payment was made by credit card or scheme debit card, the refund will be processed to that same card number. If this is not possible due to the card being cancelled or otherwise stopped from use, the refund may be made to a bank account nominated by you.

Where the original payment was made by cheque or direct deposit, you will need to provide us with the following bank details: 

Account Holder Name:  Bank Name: 

Bank Account Number:  BSB Code: 

Email Address: 

Please note that refunds can only be remitted to a local bank account where the Bank Account Holder name is the same as the Accounts Contact held on file.